Know your patient’s world

Need to connect with patients so you can advance your products, services, people, processes and success within the marketplace? We navigate the way.

A truly
patient-focused consultancy

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We go direct to patients to find what they need and want, involving them end-to-end, from conceptualising issues to designing solutions.


We use experience in health policy, behavioural and implementation science to frame our thinking.


Then together we create strategies, resources and programmes that improve outcomes – for patients, the healthcare service and your organisation.

Our impact

Created award-winning patient empowerment resources in psoriasis to change the consultation dynamic

Our impact

Worked with a pharma business to understand & change its culture to enable innovation & collaboration with healthcare partners

Our impact

Transformed an outpatient service with a London Hospital Trust to build the care around patient need


Lack of time, legacy issues, culture, structure, short-termism… it can be tough to focus on patient centricity. But we are at the forefront, whatever you need:

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Has your organisation committed to patient centricity and you need to know your patient’s world?


Need to prove the value of patient centricity for your organisation?


Want to create products or services addressing patients’ needs and behaviours?


Need to drive uptake of your patient-centric products and services in the marketplace?


Want to assess the state of patient centricity in your organisation?


News and views from a patient-focused world

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3 min read
Putting “patient centricity” in its place

Why the term is relevant, but not in isolation

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4 min read
What on earth are we all talking about?

Defining terms for patient centricity

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Patient focus improves outcomes

Put patients at the heart of decision-making (0) 7514 633 071